Privacy policy

Updated, November 2023

This Privacy Policy governs the manner in which ALIX The Label collects, uses, maintains and discloses information collected from users (“User”) of the website (“Site”). This privacy policy applies to the Site and all products and services offered by ALIX The Label.

Personal identification information

ALIX The Label B.V., Koeiweistraat 6g, Waardenburg, The Netherlands, is responsible for collecting, processing and using personal identification information under applicable data protection law.

We only store and process personal data that each User voluntarily submit to us; such as by filling in a contact form, subscribe to the newsletter, making a purchase and/ or any other activities, services, features or resources we make available on our Site.

Users may, however, visit our Site anonymously and they can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site uses cookies for overall purposes of functionality, web statistics, sales and marketing. These services sometimes require third party cookies delivered by our online marketing partners. For measuring online performance and to optimize sales we use the following series: Facebookpixel, Google Analytics, Google Adwords, Google Tag Manager.

User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. Please be aware that if you do not accept cookies when visiting, it can affect your purchase experience.

How we use collected information

ALIX The Label collects and uses Users personal information for the following purposes:

To improve customer service 
To respond more effectively to your customer service requests and support needs
To improve our Site
To improve our website offerings based on the information and feedback we receive from you

To send periodic emails The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

All stored data that is not used within 1,5 year will be automatically deleted from our database and will not be used for any purposes.  

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others.

We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

User rights

Each User has the right to request information about the stored personal data at any time. As well as the right to get a copy of your data transferred to you or to another party and the right to correct, block or delete this data.  

Please contact our Customer Service to get access to your personal data:

ALIX The Label B.V.
Koeweistraat 6g
4181 CD Waardenburg
The Netherlands
T: +31(0)73 303 4150

Compliance with children’s online privacy protection act

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 16, and no part of our website is structured to attract anyone under 16.

Changes to this privacy policy

ALIX The Label has the discretion to update this privacy policy at any time. When we do, revise the updated date at the top of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Privacy policy