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Customer Service

all the answers to your questions

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Frequently asked questions

Which countries do you ship to?

Australia, Austria,Belgium, Bulgaria, Canada, Croatie,Cyprus, Czech Republic, Denmark, Estonia, Finland,France, Germany, Greece, Hungary, Iceland,Ireland,Israel,Italy,Lativa,Lichtenstein,Lithuania,Luxembourg,Macedonia, Malta, Montenegro, New Zealand,Norway,Poland,Portugal,Romenia, Serbia,Slovakia,Slovenia, Spain, Sweden, Switzerland,The Nederlands, Turkey & United Kingdom.
Can I exchange any item?

Currently we do not offer exchanges. If you would like a different size or colour, you have to return the incorrect items and place a new order for the right ones.
Can I return any item?

You have the right to return purchased items within 14 days, without giving any reason.
You cannot return items that have been purchased at our physical stores.

You can can return items as long as all original packaging with pricing, labels and hangtags are intact.
All item(s) must be returned in the original packaging to protect their form.
Alix the label reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.
How many languages is it possible to browse in?

It is only possible to browse in English
Are out-of-stock items restocked?

If an item is out of stock, I will try to get it back in stock but I can’t promise you anything!
Is it possible to receive periodic information through email about ALIX's latest new products and offers?

Yes, by filling in your email at ‘let’s stay in touch’ below the footer you will receive information on my latest products, look book and events.
How do I recover my forgotten password?

If you have forgotten your password, you can recover it in the section ‘my account’. You will receive an email with your new password.
How can I be sure that I have made my purchase correctly?

Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact our customer service.
Can I track my order?

As soon as your order has been processed you will get an email with your track & trace information.
Can I remove items from my order?

You can delete any unwanted items from your shopping bag as long as the order hasn’t been processed yet.
Can I cancel my order?

You can cancel your order as long as its status allows you to. To do this, go to the "my orders" section in your account. If you are not registered, click on the "Order Information" link in the confirmation email sent to you and click cancel.
What should I do if I receive a faulty item?

Alix the label only sells items in perfect condition, so in the rare event of receiving a faulty item, please contact our customer service.
What should I do if I receive an incorrect item?

If you accidentally receive an item that you did not order, please contact our customer service.
What payment method can I use to make my purchase?

I offer the following payment methods: iDeal, Maestro, Bancontact, Mastercard, Visa, Diners Discover.

Customer Service

all the answers to your questions

Need help?

I'm happy to help you!

Frequently asked questions

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